Not happy with your topper? Here’s how to return it.

How to return it in four steps

1. Roll up your topper

   Roll the topper tightly from one short end and secure it with the corner elastics so it stays rolled up.

2. Pack it

   Use the bag provided. You don’t need the box; you can throw it away.

   Lost the bag? A sturdy trash bag with duct tape around it works fine.

3. Register your return

   Request your return through the correct returns portal (see the buttons below, based on your order date) and attach a photo of the packed topper. Our customer service team will review your request and confirm your return, including the correct return address.

4. Send it back or have it collected

   Once your return is approved, we’ll send you instructions. We collect toppers 120 cm wide or wider from your home; this can be as soon as the next business day. If your topper is less than 120 cm wide, you’ll receive a return label and can take it to a post office.

Would you rather see how it works?

In this short video, we’ll show you how to roll up and pack the topper.

Give your body a little time

Your body is used to your old mattress. A topper changes how your weight is distributed, and your back and shoulders need time to adjust. For a topper, that takes about four weeks.

The first few nights may feel different from what you expected, sometimes even a little firmer. That’s not a bad sign. If you’re still not comfortable after a few weeks, that’s completely fine; your 100-day trial period will continue as usual.

Still deciding? Measure your mattress first, not your bed frame. Your topper size should match your mattress size.

Large size? We’ll collect it

We collect all toppers 120 cm wide or wider from your home. That saves you the hassle of carrying it and making a trip to a drop-off point.

Once your return is approved, we’ll schedule a collection. We can collect it as soon as the next working day. You just need to be home and have the topper rolled up, packed, and ready.

If your topper is narrower than 120 cm, we’ll send you a return label and you can drop it off at a local post office.

What we check

A returned topper can’t get a second life if it isn’t clean. That’s why we ask you to make sure:

• Always use a fitted sheet or topper protector with your topper
• The topper must be free of stains, odors, damage, and pet hair
• You must register your return within one hundred days of the delivery date

If the topper has clearly been used without protection or is damaged, we may refuse the return or deduct part of the purchase price. We always assess this fairly and based on the photos.

Costs and refunds

Did you order your topper before 21 October 2026? Returns are free, including collection of larger sizes. Did you order from 21 October 2026 onward? We charge €14.95 in return costs per topper, even if we collect it from you.

Once we’ve received and inspected your topper, we’ll refund the purchase price (minus any return costs) to the same payment method you used. Please allow up to fourteen days after we receive it, though it’s usually faster.

What you send back is never resold as new. Returned toppers are donated or recycled. That’s why we also ask for the fitted sheet: it helps keep the topper suitable to give to someone else.